Returns

At Janeuni, we strive to ensure your shopping experience is both seamless and comfortable. Due to the personalized nature of our products, returns are not applicable for any regular orders.However, we stand fully behind our products, so if you are unsatisfied with the quality, please submit a request for exchange.

Refunds (Partial Applicable)

We commit to delivering high-quality custom jewelry to you. Each product undergoesrigorous quality checks before shipment to ensure you receive flawless items.However, we also understand that unforeseen issues may arise in extremely rare cases. To safeguard your interests, we provide the following refund policy:

Quality Issue Refunds

If you receive a product with the following quality issues, you are entitled to a full refund:

The product itself is significantly damaged upon receipt.

Customized products significantly deviate from the order details in terms of material, design, or customization content.

Quality defects occur under ormal usage conditions.

Order Cancellation and Modification Policy

To offer more flexible customer service, we allow cancellations or modifications to orders within 12 hours of submission. Whether it's changing customization details, delivery addresses, or canceling the entire order, we strive to accommodate your needs.

Canceling an Order

Time Limit: Within 12 hours of order submission, you can request cancellation for a full refund.

How to Cancel: Please contact our customer service team via email, providing your order number and cancellation request.

Refund Processing: Once thecancellation is confirmed, we will process a full refund to your original payment method within 5 working days.

Modifying an Order

Time Limit: Within 12 hours of order submission, you can request modifications to order details,including but not limited to customization details, quantity, and deliveryaddresses.

How to Modify: Please contact our customer service team via email, providing your order number and details of the desired modifications.

Modification Confirmation: Ourcustomer service team will process your modification request and confirm the details with you. Please note that modifying an order may affect the original delivery time.

Note

Once the 12-hour modification/cancellation window has passed, orders will enter the production stage, and we will be unable to accept cancellation or modification requests.

For orders already in the production stage, we will be unable to provide cancellations or full refunds. However, we are always committed to providing satisfactory solutions. If you have any questions or needs, please feel free to contact our customer service team.

Please
note that the following situations typically do not apply to returns and refunds:

Items have been used or damaged,not due to quality issues.

Personalization requests for customized items were explicitly confirmed at the time of order, unless the product deviates from the order details.

Parcel delays in delivery or loss.