Frequently Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

About

Where are you located?

Why do you make relief jewelry?

How can I contact Janeuni?

My Order

Can I preview and approve the artwork before it ships?

Will the relief artwork look exactly like my photo?

Can I provide a very dark or blurry photo?

Can I include multiple people on one product?

Can I send a photo of any pet?

Can I add engraved messages to my relief jewelry?

My photo isn't suitable, can you fix it?

Will my relief jewelry lose its luster?

Returns

Do you accept returns?

hat should I do if my order arrives damaged?

Am I eligible for a replacement if I'm not satisfied with my order?

Can I cancel my order?